As the tragic situation in the Gulf has resulted in a reported loss of land-based communications, we have seen a sudden surge in demand for BEX Globalstar service. Our thoughts and wishes are with those affected, but more than that, we are working to ensure that BEX Voice & Data provides the communications needed to help save lives and property. BEX Voice & Data's Globalstar Network is functioning as intended, providing uninterrupted communications.
This is exactly the kind of situation that we have planned and trained for, and our network was designed from the start to provide uninterrupted service regardless of events on the ground. Our network team is continually monitoring usage to ensure that our capacity accommodates the sudden jump in usage. Over the past several days, we have taken the following actions on the network to ensure continued reliability and call quality:
- Doubled capacity for Globalstar calls to landline phones
- Increased active Globalstar spectrum allocation
- Re-allocated gateway coverage footprints to increase capacity in the Gulf area
- Continually monitor usage to accommodate regional usage increases BEX offers the right prices for emergency management organizations. BEX offers GSA pricing to all US governmental agencies. Liberty pricing plans offer airtime that is good for up to a full year. Multiple lines on Liberty plans pool minutes.
Customer Care Customer Care has is providing full support with most employees working well beyond scheduled hours.
While current wait times and activation times can be much longer than normal at points, every caller who waits will be answered.
If you have any questions or comments, please contact your BEX Voice & Data Dealer.
